FAQ

General festival info

When and where does the festival take place?
The festival is taking place on August 25th & 26th from 18h00 to 05h00 at the following location: Nikola Tesla bb (Uvala Peškera, Park Olge Ban) 52440 Poreč, Croatia
WHERE CAN I FIND THE INFO POINTS?
The following check-in points:
AIRPORT PULA CHECK-IN POINT
Address: Ližnjan, Valtursko polje
52100 Pula, Croatia
Operation hours:
Aug 22th to 24th: 10h00 to 22h00
Aug 25th & 26th: 10h00 t0 0h00

MTV MAIN BUS STATION CHECK-IN POINT
Address: Ulica Karla Huguesa 2
52440 Poreč, Croatia
Operation hours:
Aug 22th to 24th: 10h00 to 23h00
Aug 25th & 26th: 10h00 to 1h00
Aug 27th: 10h00 to 22h00

MTV VILLAGE LANTERNA (reception desk) CHECK-IN POINT
Address: Lanterna 11
52465 Tar, Croatia
Operaton hours:
Aug 24th to 4th of September: 12h00 to 22h00

MTV SUMMERBLAST VENUE CHECK-IN POINT
Address: Nikola Tesla bb (Uvala Peškera, Park Olge Ban)
52440 Poreč, Croatia
Operation hours:
Aug 24th: 12h00 to 20h00
Aug 25th & 26th: 12h00 to 02h00

WHERE IS THE LOST & FOUND POINT? WHEN IS IT OPEN, WHAT IF I MISS THE WORKING HOURS?
Lost and Found will be located at Main Entrance. It will be open as follows:

August 25th
18:00 – 00:00
August 26th
00:00 – 06:00 and 18:00 – 00:00
August 27th
00:00 – 06:00

After each event day at 07:00 all Lost and Found items not claimed will be given to local Police Station.

Police Station Poreč
Gimnastička ul. 2, 52440, Poreč
35. Phone: +385 52 533 039
UNTIL WHAT TIME CAN ONE ENTER THE FESTIVAL?
Entry to the festival is allowed until 02h00 on both nights
Will there be re-entry to the festival after entering?
No, there is NO RE-ENTRY into venue after entrance. Due to security reasons, entrance to the each of MTV Summerblast parties/events is allowed only one time per festival day/event.
What is the age restriction at the festival?
MTV Summerblast is an all ages event. You require to be 18+ to purchase or consume alcohol or tobacco products.
Are backpacks/purses allowed at the event?
It is not recommended to bring any additional items to venue to avoid loss or theft. However if required small bags (up to size of 30 cm x 30cm) will be allowed at entrance, however they will be checked. No food, bottles or hard items will be allowed. Only soft items (clothes, tissues and other personal hygiene items will be allowed.
ARE CAMELBACKS OR OTHER HYDRATION PACKS ALLOWED?
Hydration packs that are not backpacks (empty upon entry) are allowed.
CAN I BRING MY OWN FOOD AND DRINKS?
You are not allowed to bring your own food and drinks inside of the venue. Variety of food and beverages will be available at the festival grounds.
WILL THERE BE FOOD TO PURCHASE AT THE VENUE?
Yes. There will be an assortment of fast food including hamburgers, sausages, pizza and more.
WILL I BE ABLE TO PURCHASE BEVERAGES (NON-ALCOHOLIC/ALCOHOLIC) AT THE FESTIVAL?
There will be plenty of beverage bars (WATER/JUICE/SODA/ALCOHOL) located throughout the festival grounds, including full bars with alcoholic beverages for anyone 18+.
CAN I BRING MY OWN FOOD AND MEDICINES IF I NEED SPECIAL TREATMENT DUE TO MEDICAL REASONS?
Exceptions will be made on a case-by-case basis for medically required items after proper inspection. If your medical condition requires special care, at the entrance you will need to present medical confirmation (prescription or doctors certificate) confirming this requirement (your personal data must be clearly stated at the confirmation).
CAN I BRING EMPTY BOTTLES? ARE THERE WATER REFILLING STATIONS?
Bottles, cans, canteens, flasks or coolers are not allowed. Hydration packs that are not backpacks (empty upon entry) are allowed. Tap water in Croatia is safe for drink so you can refill your hydration pack on taps inside of stadium sanitary blocks.
CAN I ENTER THE FESTIVAL AREA ON SKATEBOARD / QUAD / BICYCLE / ROLLER SKATES?
Bicycles, skateboards, hoverboards, scooters, quads, roller skates or personal motorized vehicles are not allowed.
CAN I BRING MY GoPro CAMERA AND GoPro STICK?
Action cameras, such as GoPro’s, are allowed. Poles or sticks are not allowed, but you can bring strap headgear or non-extendable handles.
WILL I BE ALLOWED TO USE MY PHOTO/VIDEO CAMERA?
Non-professional cameras and action cameras, such as GoPro’s, are allowed. Professional cameras, flash cameras or video and audio recording equipment are not allowed.
DO YOU HAVE LOCKERS AVAILABLE AT THE VENUE?
Unfortunately, lockers are not available.
ARE THERE RESTROOM FACILITIES ON SITE AT THE FESTIVAL?
Yes, there are facilities for both men and women scattered across the festival grounds, including private accommodations for VIP ticket holders.
WILL THERE BE TRAINED MEDICAL STAFF ON SITE?
Yes, at all times will there be fully trained medical staff on site & ambulance at all times for emergency purposes.
WHAT IS THE CLOSEST HOSPITAL?
DOM ZDRAVLJA POREČ
Ul. Dr. Mauro Gioseffi 2
Tel. +385 (0)52 451-611

EMERGENCY NUMBERS: 112

Festival ticket info

HOW TO GET MY WRISTBAND?
In order to receive your festival wristband, print out your e-ticket. At the entrance and throughout the MTV CHECK-IN Points, there will be wristband booths where you will be able to exchange your ticket for a festival wristband. All attendees with wristbands will be checked by hand. (Please be aware in order to prevent any mutual misunderstanding or surprise). Wristbands must be worn throughout the event until leaving the venue. Please pay close attention to your tickets and wristbands. Stolen or lost tickets cannot be reissued. The event organizers, supporters, and partners will not be held responsible for any lost, stolen, or damaged tickets and wristbands. No replacements will be issued.
DO I NEED TO HAVE TICKET ON MY OWN NAME?
Along with a valid coded voucher/e-ticket, at wristband exchange point you need to provide a valid identification document.
DO I NEED TO HAVE SOME ID FOR THE WRISTBAND EXCHANGE?
Along with a valid coded voucher/e-ticket, at wristband exchange point you need to provide a valid identification document. ACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY: - valid passport or national ID card - valid drivers license (must have photo and date of birth) along with a photocopy of a valid passport UNACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY: - expired identifications of any kind; licences or other identification cards without photo and date of birth; photocopies of any identifications
WHAT IF I LOST OR DAMAGE MY WRISTBAND?
Lost or damaged wristbands cannot be reissued. Entrance to festival venue is allowed only with valid and undamaged ticket/wristband. No replacements tickets/wristbands will be issued under any circumstances. The event organizers will not be held responsible for any lost, stolen, or damaged tickets/wristbands.
CAN I RE-ENTER THE VIP ZONE IF I WANT TO SPEND SOME TIME IN GA ZONE?
VIP & VVIP festival goers are able to enter the GA zone and re-enter their own zones. Have in mind that re-entrance possibility is not valid for the venue/party - once you exit the secured party zone, you won’t be able to re-enter.
TICKET CANCELLATION/REFUND POLICY
Ticket Refunds will only be considered if event is completely cancelled as deemed required by organizer. Different rules apply on ticket cancellations depending on where the tickets were purchased from. There is no exchanging/cancelling/refunding of tickets if purchased at the venue. Exchanging/cancelling/refunding of tickets can only be done through the ticket sellers. Except for the case of a natural disaster or other uncontrollable event, there will be no cancellation/refunding of tickets even if there is rain or snow.
TICKET UPGRADES
There is a possibility to upgrade your GA tickets to VIP, if VIP is not SOLD OUT. It will be stated at the ticket stand. Please send an email to info@clubmtveurope.com or vip@clubmtveurope.com
NO TRANSFERRING OF TICKETS
Reselling and transferring of tickets is prohibited. Legal actions may be placed on both the buyer and the seller. Tickets purchased from anywhere other than our official ticket sites and outlets, including the black market, is illegal.
WHERE CAN I FIND THE GENERAL TERMS AND CONDITIONS OF THE FESTIVAL?
The general terms and conditions are available at the festival entrance and online at www.clubmtveurope.com.

FESTIVAL PAYMENT INFO

ARE THERE CASH ATM MACHINES AT THE FESTIVAL?
Yes, there will be Cash ATMs at the entrance of the venue, but there are NO ATMs inside the venue.
WILL EUROS BE ACCEPTED AT THE VENUE?
No. By Croatian law only local currency Croatian Kuna (HRK) will be accepted. In addition Amex, Visa and Mastercard will be accepted.
CAN MONEY BE EXCHANGED AT THE EVENT VENUE?
No. It is strongly recommended that all money be exchanged to HRK before entering venue.
WHERE CAN MONEY BE EXCHANGED?
At exchange offices and banks in Poreč and the surrounding area. There are many exchange offices (in Croatian: “mjenjačnica”) available to guests.
CASHLESS PAYMENTS WRISTBANDS
We use a cashless payment system at MTV Summerblast. Upon receiving your festival bracelet, you will have the possibility to top up your wristbands with money in order to be able to pay for drinks and food at venue. Payments can be made in cash money or through credit cards. Top up stations will be available at entrance and inside venue. You can top up your wristband as many times as you want.
HOW CAN I TOP UP MY WRISTBAND WITH MONEY? DO YOU ACCEPT DEBIT CARDS? IN CASE OF CASH PAYMENT: EUR OR HRK?
There will be numerous TOP UP Stations throughout the festival grounds. We accept Debit and Credit Cards, as well as HRK. NO EUROS.

FESTIVAL SECURITY INFO

WHAT KIND OF SECURITY WILL THERE BE?
Full time support and presence of local Police Authorities will ensure maximum safety for all Festival attendees. Please review the Policy section for a list of items that are not allowed in the park. Following these instructions will lead to a quicker entry at the main Festival gates. MTV Summerblast Terms & Conditions provide security and police the authority to request any attendee to leave premises if policy terms are not respected. In addition under cover and non uniformed personnel will be present at all times to monitor and control any suspicious illegal behaviour. If you are caught doing anything illegal as per Croatia Local Laws you must consider the fact that you will be convicted under the jurisdiction of Croatian Law.
WHAT’S THE EMERGENCY NUMBER?
Emergency numbers in Croatia are:
  • General emergency number (operator will connect you with ambulance, police or other needed service): 112
  • Police: 192
  • Fire brigade: 193
  • Ambulance: 194
  • Sea rescue: 195
WHAT CAN I BRING INTO THE FESTIVAL?
The organizers reserve the right to refuse admission to the festival site at any time. Alcohol, food, bottles, cans, glass, backpacks, animals and sound systems may NOT be brought onto the festival site. OPENED packs of cigarettes will NOT be permitted inside the premises. Only SEALED packs will be allowed inside. Camelbaks, or other hydration-systems are acceptable as long as they are empty upon entry.“Totems” or flags that are used to identify your group may be brought in, but discretion is advised when constructing or designing these items, as they may sometimes be considered dangerous. The following items are prohibited and will not be allowed into the venue.
  • Weapons, explosives, firearms, glass bottles, aluminum cans, hazardous and breakable materials
  • Fireworks, whistles, lasers, flashlights and anything else that can interfere with the artists
  • Professional DSLR, recording devices, video equipment that have not been pre-approved. At the artists’ request, all unauthorized recording will be prohibited. Illegal filming and/or recording will result in legal actions.)
  • Cooking utensils, camping related stuff, outside food
  • Illegal items will be confiscated at the door (drugs and other hallucinogenic)
WHAT ITEMS ARE PROHIBITED / ACCEPTED?
PROHIBITED:
  • No illegal or illicit substances, drugs, or drug paraphernalia
  • No weapons of any kind including, but not limited to, pocketknives and self defense sprays
  • No flammable items or liquids including aerosols and fireworks
  • No markers, pens or spray paint
  • No backpacks, purses, or bags allowed except bags made of clear plastic, clear vinyl, or clear PVC not exceeding 13”x17”
  • No stuffed animals
  • No facial masks
  • No outside food or beverage including alcohol
  • No bottles, cans, canteens, flasks, or coolers
  • No opened over-the-counter medication or eye drops
  • No opened packs of cigarettes or tampons
  • No pacifiers or glow sticks
  • No balloons, balls, inflatable balls, Frisbees or flying disks
  • No umbrellas, chairs, blankets, sleeping bags or tents
  • No bicycles, skateboards, hover-boards, scooters, or personal motorized vehicles
  • No drones or unmanned aerial vehicles
  • No animals except for service animals assisting an individual with a disability. “Comfort,” “therapy” or “emotional support” animals do not meet the definition of a service animal and are not permitted entry to the Event.
  • No large chains, chained wallets or spiked jewellery
  • No laser pens, laser pointers, or similar focused light devices
  • No water guns, squirt guns, spray bottles or misters
  • No musical instruments, noisemakers or air horns
  • No professional cameras, flash cameras or video and audio recording equipment, or camera poles
  • No poles, sticks, or “totems”
Additional items may be prohibited at the discretion of law enforcement or security officials. Exceptions will be made on a case-by-case basis for medically required items after proper inspection. We highly suggest that you bring your personal belongings to the event in a plastic carry on bag if you do not have a clear PVC backpack so you can discharge the same in the clear bag approved backpack which can be purchased at the entrance.

ACCEPTABLE:
  • Yes to hydration packs that are not backpacks (empty upon entry)
  • Yes to bags made of clear plastic, clear vinyl, or clear PVC (not exceeding 13”x17”)
  • Yes to one-gallon clear, plastic zip-top bag
  • Yes to fanny packs
  • Yes to small clutch bags, approximately the size of a hand, with or without a handle or strap is allowed
  • Yes to cell phones
  • Yes to sunglasses and hats
  • Yes to illuminated or glowing jewelry or costumes
  • Yes to sealed packs of cigarettes upon entry
  • Yes to non-professional cameras
  • Yes to action cameras, such as GoPro’s
  • Regarding action cameras – yes to strap headwear or non-extendable handles
  • Yes to earplugs
  • Yes to flags and banners (no corporate or company branding; no hard poles)
  • Yes to powdered make-up
  • Yes to feminine products (sealed upon entry)
  • Yes to prescription medication (you must have the prescription/label in your name with you)
WILL I BE SEARCHED AT THE ENTRANCE?
All festival goers are subject to being searched prior to entry into the Event, including members of the media. By requesting entry into the Event, all Festival goers and attendees shall be subject to a thorough TSA-style pat down search, including emptying pockets and bags, and having your items examined. Event Organizers shall, at all times, reserve the right to either deny any person entry into or to eject any person from the Event, who in the sole and absolute discretion of Event Organizers are in violation of Event rules, which rules may be updated from time to time, with or without notice. Please note, re-entry, camping and/or overnight attendance will not be permitted.